Your hotel profile is the foundation of your InnGO account. It contains essential information about your property and determines how guests and staff interact with your hotel.
Accessing Your Hotel Profile
Step 1: Log in to your InnGO dashboard at getinngo.com/dashboard/owner-dashboard
Step 2: Click the menu (☰) or hamburger button at the top left
Step 3: Select Account Settings (at the bottom of the menu)
Essential Profile Information
1. Hotel Name
Your hotel's primary name that appears throughout the system and to guests.
Important:
You can only change your hotel name once per month. Choose carefully!
Keep it professional and recognizable
Avoid special characters that might cause confusion
Use your official registered business name
2. Contact Information
Ensure guests and staff can reach you:
Email: Your primary business email for notifications and communications
Phone Number: Include country code (e.g., +234 for Nigeria)
Address: Full physical address of your hotel property
💡 Tip: Use a dedicated business email rather than personal email to maintain professionalism.
3. Currency Settings
InnGO automatically detects your location and sets the appropriate currency, but you can change it:
NGN (₦) - Nigerian Naira
USD ($) - US Dollar
GBP (£) - British Pound
EUR (€) - Euro
All room prices, bookings, and financial reports will display in your selected currency.
4. Timezone
Critical for accurate booking times and reports:
Default: Africa/Lagos (WAT - West Africa Time)
Affects check-in/check-out times
Influences booking analytics and reports
5. Hotel Description (Bio)
A brief description of your hotel that helps staff and guests understand your property:
Maximum 500 characters
Highlight unique features or amenities
Include location highlights (e.g., "Near Murtala Muhammed Airport")
Plan & Subscription Information
Your account settings display your current subscription plan. InnGO offers three plans to fit different hotel needs:
Starter (Free): Up to 10 rooms, 1 staff account, basic booking and guest management, payment processing, menu management, and basic reports. Ideal for small hotels or guesthouses starting out.
Professional (₦300,000/year): Up to 25 rooms, unlimited staff, full booking and guest management, housekeeping, restaurant & room service, spa management, advanced financial reports, data export, offline mode, priority support, and more. Best for growing hotels needing advanced features.
Enterprise (₦600,000/year): 50+ rooms, unlimited staff, all Professional features plus multi-property management, white label options, full API access, dedicated account manager, and premium onboarding. Designed for large hotels, groups, or chains.
See the Pricing page for a full feature comparison and the latest details.
Notification Settings
Control how you receive updates:
Email Notifications: Toggle on/off for booking confirmations, staff actions, and system updates
Two-Factor Authentication: Enable for enhanced account security (coming soon)
Multiple Hotels (Enterprise Plan Only)
If you're on the Enterprise plan, you can manage multiple hotel properties from a single account. This feature is not available on Starter or Professional plans.
Step 1: Go to the Hotels tab in your dashboard
Step 2: Click Add Hotel
Step 3: Fill in the new hotel's details
Step 4: Switch between hotels using the dropdown at the top of your dashboard
Changing Your Password
Step 1: In Account Settings, scroll to the Security section
Step 2: Click Change Password
Step 3: Enter your current password
Step 4: Enter and confirm your new password (minimum 6 characters)
Best Practices
✓ Keep your contact information up to date
✓ Use a strong password and enable two-factor authentication (2FA) for enhanced security
✓ Review your plan limits periodically
✓ Set your timezone correctly to avoid booking confusion
✓ Enable email notifications to stay informed
Common Issues
Can't change hotel name?
You can only change your hotel name once per month. If you recently changed it, you'll see a message indicating when you can change it again.
Currency not updating?
After changing currency, refresh your browser. Existing bookings will remain in their original currency, but new bookings will use the updated currency.
Email not receiving notifications?
Check your spam folder and ensure email notifications are enabled in your settings.
Need More Help?
If you're experiencing issues with your hotel profile: