InnGO Help Center

Everything you need to manage your hotel successfully

← Back to Help Center

Staff Login and Access

Last updated: November 2025

Guide for hotel staff on how to log in to InnGO and access the dashboard. Learn about passwords, troubleshooting, and security.

First Time Login

Step 1: Check your email for welcome message from InnGO
Step 2: Email contains:
  • Login URL: inngo.com/login
  • Your email address (username)
  • Temporary password
Step 3: Go to inngo.com/login on any browser
Step 4: Enter your email address
Step 5: Enter the temporary password from email
Step 6: Click Login
Step 7: System prompts you to create new password
Step 8: Create secure password (minimum 6 characters)
Step 9: Click Update Password
Step 10: You're now logged in to your dashboard!

Regular Login (After First Time)

  1. Go to inngo.com/login
  2. Enter your email address
  3. Enter your password (the one you created)
  4. Click Login
  5. Access your dashboard
💡 Bookmark Tip: Bookmark inngo.com/login on your phone and computer for quick access!

Accessing from Different Devices

Desktop Computer

  • Use Chrome, Firefox, Safari, or Edge browser
  • Full dashboard experience
  • Best for detailed work

Mobile Phone

  • Works on any smartphone (Android, iPhone)
  • Mobile-optimized interface
  • Perfect for quick check-ins and status updates
  • Use Chrome or Safari browser

Tablet

  • Great for reception desk
  • Larger screen than phone
  • Easy touch interface

Password Requirements

Your password must be:

  • At least 6 characters long
  • Should not be easy to guess (don't use "password" or "123456"!)
  • Recommended: Mix letters, numbers, and symbols
  • Example good password: "Hotel2025!Lagos"
⚠️ Security: Never share your password with other staff. Each person should have their own account.

Forgot Password?

Step 1: Go to inngo.com/login
Step 2: Click "Forgot Password?" link
Step 3: Enter your email address
Step 4: Click "Reset Password"
Step 5: Check your email for password reset link
Step 6: Click link in email
Step 7: Create new password
Step 8: Log in with new password

Didn't Receive Reset Email?

  • Check spam/junk folder
  • Wait 5 minutes and try again
  • Verify you're using correct email address
  • Contact your hotel manager to reset password

Changing Your Password

To update your password while logged in:

Step 1: Click your name in top-right corner
Step 2: Select "Profile Settings"
Step 3: Click "Change Password"
Step 4: Enter current password
Step 5: Enter new password twice
Step 6: Click "Update Password"
💡 Security Tip: Change your password every 3-6 months for security.

Dashboard Access Based on Role

What You See Depends on Your Role

Receptionist sees:

  • Bookings tab
  • Today's check-ins/checkouts
  • Room availability
  • Guest search

Housekeeping sees:

  • Room status list
  • Cleaning tasks
  • Today's checkouts
  • Maintenance requests

Manager sees:

  • Everything receptionists see
  • Financial reports
  • Staff management
  • Settings and configuration

Staying Logged In

Remember Me Option

  • Check "Remember Me" box when logging in
  • Stays logged in for 30 days
  • Only use on personal devices
  • Don't use on shared/public computers

Auto Logout

  • System logs you out after 2 hours of inactivity for security
  • You'll need to log in again
  • This protects guest information

Multiple Staff Using Same Computer

If reception computer is shared by multiple staff:

Option 1: Log Out Between Shifts
  • Click your name → Logout
  • Next staff logs in with their credentials
  • Maintains accurate activity tracking
Option 2: Use Different Browser Profiles
  • Chrome: Create separate user profiles
  • Each staff has own browser profile
  • Can switch without logging out
⚠️ Important: Each staff must log in with their own account. Sharing logins breaks activity tracking and accountability.

Working Offline (NEPA Outages)

InnGO works even when internet is down:

  • Must be logged in before power cuts
  • Can continue creating bookings offline
  • Data saves locally on device
  • Syncs automatically when internet returns
  • Look for offline indicator in dashboard
💡 Nigerian Tip: Keep one device logged in during work hours so you can continue operations during NEPA cuts!

Security Best Practices

  • ✓ Never share your password
  • ✓ Log out when leaving computer
  • ✓ Don't write password on paper at reception
  • ✓ Use strong, unique password
  • ✓ Don't let guests see dashboard
  • ✓ Lock computer screen when stepping away
  • ✓ Report suspicious activity to manager
  • ✓ Change password if you think it's compromised

Troubleshooting Login Issues

"Invalid email or password" error

  • Check email is typed correctly (no extra spaces)
  • Verify password (check caps lock)
  • Try password reset if unsure

"Account deactivated" message

  • Your account has been deactivated by manager
  • Contact your hotel manager
  • May occur if you've left employment

Can't access certain features

  • Based on your role permissions
  • If you need more access, ask manager to update your role
  • Not an error - intentional security

Page not loading

  • Check internet connection
  • Try refreshing page (F5 or reload button)
  • Clear browser cache
  • Try different browser

Logged out unexpectedly

  • Auto-logout after 2 hours inactivity
  • Internet connection dropped
  • Just log in again

Getting Help

First Line of Support

Ask your hotel manager or supervisor

Technical Issues

  • Email: support@getinngo.com
  • Live chat in dashboard (if you can log in)
  • Phone: Available in urgent cases

Tips for New Staff

  • ✓ Practice logging in and out during training
  • ✓ Bookmark the login page
  • ✓ Save your password somewhere secure (password manager or locked drawer)
  • ✓ Ask questions if unsure about anything
  • ✓ Review the Help Center articles relevant to your role
  • ✓ Watch for system notifications and updates

Need More Help?

For login assistance:

  • Email: support@getinngo.com
  • Ask your hotel manager
  • Visit Help Center