Last updated: January 8, 2026
At InnGO, we strive to ensure our customers are satisfied with our hotel management software. We understand that sometimes things don't work out, and this policy outlines our refund practices.
Monthly subscriptions are billed in advance. If you cancel your monthly subscription, your account will remain active until the end of your current billing cycle. We broadly do not offer refunds for partial months of service or for periods where the account was not used.
If you are not satisfied with our service on an annual plan, you may request a refund within 30 days of your initial purchase.
To request a refund, please contact our support team with your account details and the reason for the request.
We will review your request and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
If you were charged twice for the same billing period due to a system error, please contact us immediately. We will issue a full refund for the duplicate charge.
If you have any questions about our Refund Policy, please contact us at:
Email: support@getinngo.com
Phone: +234 (0) 906 595 3482